Frequently Asked Questions

MOS Edu Seva is an online education and skill-development platform operated by MOS Utility Limited. It provides digital learning programs, courses and related educational services.

Eligible learners can enroll in courses available on the Platform. Certain courses may have prerequisites or eligibility requirements, which will be mentioned in the relevant course description.

Visit www.moseduseva.com and use the available registration/sign-up option. Enter the required information and complete the verification process, where applicable.

Select the course you want to enroll in, review its details and fees, and complete the payment using an available payment method.

Course access is generally activated after successful payment confirmation and enrollment.

The access period may vary by course. Please refer to the relevant course page or enrollment information.

Courses may generally be accessed through compatible internet-enabled devices, subject to the technical requirements of the Platform and the particular course.

No. Your account and course access are intended for your personal use. Sharing credentials or providing unauthorized access may result in restriction or suspension.

Download availability depends on the particular course and Platform functionality. Content not expressly provided for download must not be downloaded, copied or recorded through unauthorized means.

Courses offering certificates will specify the applicable completion and assessment requirements. A certificate may be issued after those requirements are successfully completed.

Unless expressly stated for a particular program, MOS Edu Seva course certificates are course-completion/achievement certificates and should not be treated as university degrees, statutory licences or government-recognized qualifications.

Available payment options may include UPI, cards, net banking and other methods displayed on the payment page.

Payments are processed using payment infrastructure made available through authorized payment service providers. Never share your OTP, UPI PIN, card PIN or banking password with anyone.

Please allow the transaction to be reconciled. If course access is still unavailable, contact MOS Edu Seva support with your transaction/order ID, registered mobile/email and payment reference.

Contact support with both transaction details. If MOS Edu Seva confirms receipt of a duplicate payment for the same order, the excess amount will be processed in accordance with the Refund Policy.

Eligible refund requests may be submitted within 7 calendar days of purchase, subject to the Cancellation & Refund Policy and course-consumption conditions.

Once approved, MOS Edu Seva generally initiates the refund within 7-10 business days. Your bank/payment provider may require additional time to credit the amount.

Refunds are ordinarily processed to the original payment method.

Ordinarily, a course that has been substantially consumed or completed will not qualify for a voluntary refund, subject to applicable law.

The availability of recordings, repeat sessions or alternative arrangements depends on the particular course.

Course material may be updated to reflect changes in technology, industry practices, syllabus requirements or educational improvements.

Contact MOS Edu Seva support and provide details of the issue, your registered account information and, where useful, a screenshot of the error. Do not include passwords, OTPs or payment PINs.

Certain programs may include career or placement assistance. Please check the benefits mentioned for your particular course.

No, unless a particular written program expressly states a specific guarantee and its conditions. General placement assistance does not guarantee employment.

No. Salary and employment terms are determined by employers and depend on the learner's skills, qualifications, experience, interview performance, role, location and market conditions.

Where included in the relevant program, learners may receive career guidance, interview preparation, resume support or similar assistance.

Use the Forgot Password/Reset Password facility available on the Platform, if provided, or contact customer support.

Immediately change your password and contact MOS Edu Seva support. Do not share OTPs, passwords or authentication credentials.

You should never disclose your UPI PIN, card PIN, banking password or similar confidential payment credential to any MOS Edu Seva representative.

Depending on the services you use, MOS Edu Seva may collect registration details, contact information, course activity, transaction information, technical information and information required for support, certification or career services. Please review the Privacy Policy for details.

MOS Edu Seva does not require your card PIN, UPI PIN or internet banking password. Such credentials should only be entered into the appropriate secure payment/banking interface where legitimately required.

Information may be used to operate your account, provide courses, process transactions, issue certificates, provide support, maintain security, meet legal obligations and improve services, as explained in the Privacy Policy.

You may first contact customer support. If your complaint remains unresolved, it may be escalated through the grievance contact provided in the Terms & Conditions and Privacy Policy.

The Terms & Conditions, Privacy Policy, Cancellation & Refund Policy and FAQ should be available through the footer of www.moseduseva.com.